Southern Utah University Bookstore Refund Policy

Textbooks and Course Materials

ALL REFUNDS REQUIRE THE ORIGINAL PURCHASE RECEIPT AND A PHOTO ID

Textbooks and course materials may be returned for a refund during the first five business days of the semester or within two business days of purchase; only materials purchased for the current semester are eligible for a refund.  

For full refund eligibility, all materials must be in original, as-purchased condition.  Items purchased as new must be in new condition: no writing, highlighting or visible damage to pages or cover; any packaging or shrink wrap must be intact.  Access codes may not be exposed.  Some items that are no longer in new condition may be returned as used, at used pricing, at the director's discretion, provided items remain in sellable condition.  Exposed access codes are non-refundable: please contact publisher for technical support if need.

Materials purchased for dropped or cancelled classes may be turned for a refund during the first ten business days of the semester.  Proof of schedule change is required.  

Materials purchased for second session classes may be returned for a refund during the first two days of the session only.  Proof of schedule change is required.

ONLINE PURCHASES

Materials purchased from the SUU Bookstore online must be postmarked or shipped within the first five days of the semester to be eligible for refund.  Please call for return permission before shipping.  Items purchased online from third-party vendor partners are subject to the vendor's terms of use.

REFUNDS & EXCHANGES - GENERAL MERCHANDISE, TRADE BOOKS

General merchandise and trade books may be returned for a refund or exchange within fourteen days of the original purchase, with the original receipt.  Merchandise must be in the original condition: packaged items must be unopened, clothing must be clean and have tags attached.  Books adopted for course use are considered textbooks and are subject to the textbook return policy.  Opened software and electronics may be exchanged only, not refunded.  In most cases, manufacturer's warranty may apply.  Returns of Apple products must have prior authorization.  

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